Shipping and Delivery
Shipping
Your order will ship within 48 hours of order placement. Most orders arrive within 10 days within the continental US. A tracking number will be sent by email when your order is dispatched.
Return & Exchange Policy
Some OURS products require the highest standards of hygiene and quality assurance. For this reason, returns or exchanges are not possible on some items. However, we're commited to ensuring a positive experience with OURS, so please reach out to hello@ours-collective.com and we will do our best to make things right.
For other products, if you're not fully satisfied with your purchase, you may return it within 15 days from the date of receipt for a refund or exchange.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition that you received it.
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The item must be in its original packaging, with all tags and labels intact.
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Proof of purchase (order confirmation or receipt) is required.
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Once return is confirmed by the OURS team at hello@ours-collective.com, we will provide a return label via email. Please affix the return label to the package within 7 days of the label being provided.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, the refund will be processed to your original payment method. Please note, a flat $5 return shipping fee will be deducted from the total amount due to be refunded.
Please allow 7 business days for the refund to reflect in your account.
Exchanges
We accept exchanges on most items of the same value or a different style, depending on availability. If you would like to exchange an item, please contact us within 7 days of receiving your order.
To initiate an exchange:
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Contact us at hello@ours-collective with your order number and the item you'd like to exchange.
We'll confirm via email if the item you are looking to exchange is available. If confirmed, we will provide a return label via email. Please affix the return label to the package within 7 days of the label being provided. Please note, a $10 shipping fee will apply.