Privacy Policy

Last Updated: February 3, 2025

At OURS Collective, we value the trust you place in us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit ours-collective.com or use our services.

1. INFORMATION WE COLLECT

1.1 Information You Provide

• Name and contact details

• Billing and shipping addresses

• Payment information

• Account login credentials

• Communication preferences

• Order history

• Customer service interactions

1.2 Information Automatically Collected

• Device information

• IP address

• Browser type

• Operating system

• Pages viewed

• Time spent on site

• Referral source

• Location data

• Usage patterns

1.3 Information From Third Parties

• Social media platforms

• Payment processors

• Shipping providers

• Marketing partners

• Analytics providers

2. HOW WE USE YOUR INFORMATION

We use your information to:

2.1 Provide Our Services

• Process and fulfill orders

• Create and manage accounts

• Provide customer support

• Send order updates

• Process payments

• Deliver products

2.2 Improve Our Services

• Analyze site performance

• Develop new products

• Enhance user experience

• Research user preferences

• Debug technical issues

2.3 Communications

• Send order confirmations

• Provide shipping updates

• Share product information

• Respond to inquiries

• Send marketing communications with consent

3. INFORMATION SHARING

3.1 Service Providers

We share information with trusted service providers who help us:

• Process payments

• Ship orders

• Host our website

• Analyze data

• Provide customer support

• Send communications

3.2 Legal Requirements

We may disclose information:

• To comply with laws

• To respond to legal requests

• To protect our rights

• To prevent fraud

• To ensure safety

3.3 Business Transfers

Information may be transferred as part of a:

• Merger

• Acquisition

• Sale of assets

• Bankruptcy proceeding

4. DATA SECURITY

We implement reasonable security measures to protect your information:

• Encryption during transmission

• Secure data storage

• Access controls

• Regular security assessments

• Employee training

5. YOUR CHOICES

5.1 Account Information

You may:

• Update account details

• Change preferences

• Delete account

• Request data export

• Opt out of communications

5.2 Marketing Communications

You can control marketing communications by:

• Adjusting preferences in account settings

• Clicking unsubscribe in emails

• Contacting customer support

5.3 Cookies and Tracking

You can manage cookies through:

• Browser settings

• Cookie preference center

• Device settings

6. CHILDREN'S PRIVACY

• We do not knowingly collect data from children under 13

• Parents may request deletion of children's information

• Contact us for concerns about children's privacy

7. INTERNATIONAL DATA TRANSFERS

• Data may be processed in various countries

• We ensure appropriate safeguards

• We comply with data transfer regulations

8. CALIFORNIA PRIVACY RIGHTS

California residents have rights to:

• Access personal information

• Delete personal information

• Know how information is shared

• Opt out of sales

• Non-discrimination

9. EUROPEAN PRIVACY RIGHTS

EU/EEA residents have rights to:

• Access data

• Rectify data

• Erase data

• Restrict processing

• Data portability

• Object to processing

10. RETENTION

We retain information:

• As long as needed for services

• As required by law

• According to our retention schedule

• Until you request deletion

11. UPDATES TO THIS POLICY

• We may update this policy

• Changes effective upon posting

• Notice provided for material changes

• Continued use indicates acceptance

12. CONTACT US

For privacy-related matters:

• Email: hello@ours-collective.com

• Phone number available on request

13. ADDITIONAL DISCLOSURES

13.1 Legal Basis for Processing

We process personal data based on:

• Contract performance

• Legal obligations

• Legitimate interests

• Consent

13.2 Automated Decision Making

• We may use automated processing

• You have the right to human review

• You may contest automated decisions

14. SPECIFIC JURISDICTIONAL RIGHTS

Additional privacy rights may apply based on your location. Contact us to exercise your rights under applicable laws.

15. DEFINITIONS

• "Personal Information" means information that identifies you

• "Processing" means any operation performed on data

• "Controller" means the entity determining processing purposes

• "Processor" means the entity processing data on behalf of the controller

This Privacy Policy reflects our commitment to protecting your privacy while providing premium products and services for modern parents.